Support retainer
Shopify help, by the hour.
Pick a monthly bank of hours and hand us the to-do list. Development, design, apps, Flow and strategy, all tracked in 15-minute increments.
- Unused hours roll over while your plan is active.
- Give us 3 days' notice before your monthly renewal and you can cancel anytime.
What's included
One retainer. Every kind of fix.
- Website development
- Design changes
- Shopify Flow and Scripts
- App and custom app setup
- Theme upgrades
- Product uploads
- Performance and conversion audits
- Strategy sessions
- Troubleshooting
How it works
From backlog to done.
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Scope it
We agree on your priorities and budget, from 5 to 40+ hours a month.
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Plan it
You get a tailored plan with the update rhythm you want: weekly reports, milestones, or both.
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Ship it
Work is tracked in 15-minute increments, and unused hours roll into next month.
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Flex it
Change your plan up to 3 days before renewal. Extra hours are billed pro-rata at month end.
The fine print
No surprises.
Do unused hours roll over?
Yes. Unused hours carry into next month for as long as your retainer stays active.
Can I pause my retainer?
Yes. You can pause up to 2 times a year, for up to 3 months each time. If your account becomes inactive, unused and rollover hours are forfeited.
How do I cancel?
Give us 3 days' notice before your monthly renewal and you can cancel anytime.
What if I go over my hours?
Additional hours are billed pro-rata at the end of the month, so the work never stops.
Let's build what's next.
Tell us where your store is headed and we'll send a free custom quote.
Start a conversation