Monthly Shopify support
Your Shopify team, month to month.
Get reliable help with fixes, new features, apps, and ongoing store improvements. Choose your hours and share your priorities.
- No long-term contract.
- One-month rollover on subscriptions.
- Additional work approved upfront.
Use your hours where you need them.
- Theme updates and custom features
- Design and content changes
- App setup and integrations
- Shopify Flow and automation
- Troubleshooting and bug fixes
- Performance and conversion improvements
Larger projects and theme upgrades are estimated and agreed before work begins.
How it works.
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1. Choose your hours
Select a plan and choose monthly renewal or a single month.
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2. Share your priorities
We’ll contact you within one business day to arrange access and review your requests.
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3. Approve and track the work
We agree on estimates and timing, complete the work, and keep you informed.
Hopatoo made great suggestions for ease of shopper experience, traffic and sales building apps, and compelling marketing content. Hopatoo quickly completes agreed upon work. I would highly recommend!
Plan details.
What do my hours cover?
Each plan covers one Shopify store. Investigation, substantive planning, calls, development, testing, and deployment all use your hours, tracked in 15-minute increments.
Your brief monthly work-and-hours summary is included without a separate deduction, and corrections to errors in work we delivered don’t use additional plan hours.
App fees, paid themes, Shopify fees, and other third-party costs are separate. Complex custom applications, migrations, additional storefronts, and urgent deadlines need a conversation with us before you order.
How quickly will you respond?
We respond within one business day, Monday to Friday, excluding Canadian statutory holidays.
A response isn’t a completion guarantee. We agree on timing based on scope, access, your available hours, and scheduling. We don’t offer 24/7 or guaranteed emergency coverage.
Are planning calls included?
Calls are optional and use your included hours. There’s no separate bank of free meeting time.
Light Support: calls as needed. Support and Growth: one 30-minute planning call per month. Partner: two 30-minute planning calls per month.
What happens to unused hours?
On an active subscription, unused hours carry into the next billing month only. Carried hours are used first and expire at the end of that month, so they don’t keep accumulating. Downgrading doesn’t extend their expiry, and any remaining hours expire when your final paid period ends.
For example, if you use 15 hours of a 20-hour subscription, you’ll have 25 hours available next month. The five carried hours expire at the end of that month.
One-month purchases don’t roll over. Their hours expire one month after purchase.
If we can’t deliver agreed, ready-to-start work because of our availability, we’ll extend the affected hours or refund their unused value.
How do billing, cancellation, and plan changes work?
You pay in advance, with no multi-month minimum commitment. Subscriptions renew monthly until cancelled.
To cancel or change your plan for the next cycle, contact us at least three days before your renewal date. Cancelling stops future billing, and your service continues through the period you’ve paid for. You’re welcome to come back later, subject to availability.
What if I need more hours?
We’ll always ask for your written approval before going over your plan’s hours. Approved additional hours are billed at our standard rate of $120 CAD per hour, subject to availability. There are no automatic overage charges.
Light Support and Support are priced at the standard rate. Growth saves 5% and Partner saves 10% on it.
Can I get a refund?
If you cancel before onboarding or any work begins, we’ll refund you in full. Once work begins, there’s no change-of-mind refund for the current paid period, but your remaining hours stay available until that period ends.
If we can’t deliver agreed, ready-to-start work because of our availability, we’ll extend the affected hours or refund their unused value.